REMORSEFUL REMEDIES (Refund Policy)

Returns, refunds, exchanges, and what to do with a damaged or wrong order.

Last Updated 24 September 2026

I want you to actually like what you bought. If something's wrong with it, I'll help make it right.

On This Page

  1. Standard returns
  2. Custom & personalized orders
  3. Cancellations
  4. Damaged or wrong orders
  5. How to start one
  6. Your legal rights
  7. Contact

Standard returns

For non-custom items, request a return within 14 days of delivery. Items must be unused and in their original condition. For change-of-mind returns, you pay return postage. After the returned item arrives and is checked, I will issue store credit or arrange an exchange. Store credit does not expire. Original-payment refunds for a change of mind are considered case by case; the legal-rights protections below always apply.

Custom & personalized orders

Custom and personalized pieces are made specifically for you and cannot be returned simply because you change your mind. A proof approval confirms your design choice; it does not waive remedies for damage, defects, incorrect production, or a material difference from the approved order. Production problems such as materially incorrect cropping or printing remain eligible for a remedy. A request to swap the photograph or design after approval is a new design request.

This policy applies to purchases from wickedwicksandmore.com. For an Etsy purchase, the terms displayed on the Etsy listing and Etsy's applicable buyer protections also apply.

Cancellations

Email orders@wickedwicksandmore.com within 24 hours of placing your order and before production begins to request cancellation for a full refund. Both conditions apply. After either cutoff, the return and custom-order terms above apply. This voluntary cutoff does not restrict cancellation or refunds required by law, including for shipment delays.

Damaged, defective, incorrect, or missing orders

If an order arrives damaged, defective, incorrect, or materially different from its description, contact me promptly with your order number and a description. For visible damage, please include photos of the item and inner/outer packaging and retain them while we resolve the issue. I will arrange a replacement or refund as appropriate and cover return or replacement shipping for a seller-responsible problem. Missing shipments do not require damage photos. The shipping process is explained in DEMONIC DISPATCHES (Shipping Policy).

How to start a return or exchange

Email orders@wickedwicksandmore.com with your order number and the issue. Expect a reply within 2 business days with instructions before sending an item back.

The voluntary 14-day return window, custom-item restriction, store-credit terms, and cancellation cutoff do not limit remedies required by law for defective, damaged, incorrect, or undelivered goods, or for shipment delays. Where a refund to the original payment method is required, store credit is not a substitute. Shipping-delay cancellation and refunds are covered in DEMONIC DISPATCHES (Shipping Policy).

Contact

Questions? orders@wickedwicksandmore.com. Full policy map: LEGAL LORE (Policies).