DEMONIC DISPATCHES (Shipping Policy)

When your order ships, how it travels, and what happens if it doesn't.

Last Updated 24 September 2026

Every order is made and packed by one person, then shipped from Washington, DC.

Production time

Everything is made to order. Current production time is 5–7 business days before your order ships. Business days are Monday–Friday, excluding US federal holidays. For a custom order, production starts once payment and the information or proof approval needed to complete it are received. Carrier transit time is additional. If I cannot ship within the promised time, I will contact you with a revised date and the option to agree to the delay or cancel for a prompt refund. If required consent is not received, I will cancel and refund the unshipped order as required by law.

Shipping rates

Eligible US orders of $40 or more receive free standard shipping. Wall art is excluded and has separate shipping rates. For other US orders, Canadian orders, and expedited services, applicable rates are displayed at checkout before you pay. Wall art shipping remains chargeable even when the order total is $40 or more.

Carriers & transit

I ship via USPS and UPS with tracking. Carrier transit time is additional to the 5–7 business day production time and depends on the service and destination.

International

Shipping is available to the United States and Canada. Canada is currently the only international destination. Canadian customers are responsible for customs duties, import taxes, or fees charged by the authorities; these are not included in shipping. Customs processing can add time to delivery.

Lost or damaged in transit

If your order arrives damaged, defective, incorrect, or does not arrive, email orders@wickedwicksandmore.com with your order number. For damage, please send photos of the item and inner/outer packaging and keep them while we resolve the issue. I will handle carrier claims and arrange a replacement or refund as appropriate under REMORSEFUL REMEDIES (Refund Policy), without charging you additional shipping for a seller-responsible problem. A lost shipment does not require a damage photo, and carrier paperwork does not remove your legal rights.

For a change-of-mind return of an unused, non-custom item, contact me within 14 days of delivery. Buyer-paid return shipping and store-credit terms are explained in REMORSEFUL REMEDIES (Refund Policy).

Contact

Questions about a shipment? orders@wickedwicksandmore.com. Full policy map: LEGAL LORE (Policies).