QUEER QUERIES (FAQ)
Frequently Asked Questions
Everything you need to know before, during, and after ordering. Quick answers below — if it’s not here, summon me directly.
Jump to: Shipping · Returns · Cancellations · Contact · Custom Designs · Sizes · Care · Wholesale · Sublimation Process · Pickup · Delivery · Coaster Deal · International Customers · Gift Notes · Queer-Ownership · Sale Returns · Payment
When does my order get here?
Every order is made and packed by me in Washington, DC.
- Processing: Allow 5–7 business days before dispatch, plus carrier transit time. Business days are Monday through Friday, excluding US federal holidays. For custom work, I need your required details and any agreed proof approval before production can begin.
- Destinations: I currently ship to the United States and Canada. Available services and charges appear at checkout.
- Free US shipping: Eligible orders of $40 or more qualify for free standard US shipping. Wall art is excluded and has separate shipping charges, including when your order total is $40 or more. Checkout shows the charges for your order.
- Tracking: Orders ship with tracking. Carrier transit and customs clearance are additional to processing time.
If I cannot dispatch within the promised time, I will contact you with a revised date and the option to agree to the delay or cancel the unshipped order for a prompt refund as required by law. Rush production, pickup, or delivery is only confirmed when we agree to it in advance.
If an order arrives damaged, is incorrect, or does not arrive, contact orders@wickedwicksandmore.com. Photos of the item and packaging help with damage claims; keep the packaging while we resolve the issue. I handle carrier claims and will confirm any replacement timing with you. Made-to-order replacements normally use the same 5–7 business day processing time.
Full details: DEMONIC DISPATCHES (Shipping Policy) and REMORSEFUL REMEDIES (Refund Policy).
I’m not sure, can I return it if I don’t like it?
For an unused, non-custom item in its original condition, request a return within 14 days of delivery.
- Changed your mind: Eligible returns are for exchange or store credit. You pay the return shipping. Store credit does not expire; original-payment refunds for a voluntary change-of-mind return are considered case by case.
- Damaged, defective, incorrect, or missing order: Contact me so I can arrange an appropriate replacement or refund. I cover return shipping when a return is needed to resolve damage, a defect, or an incorrect item.
- Custom and personalized orders: These are not returnable for a change of mind. They still qualify for applicable remedies if damaged, defective, incorrect, not delivered, or otherwise not as ordered. Approving a proof does not waive those rights.
These voluntary return terms do not limit any rights or remedies required by law. Where a refund is legally required, it is made to the original payment method rather than store credit. Your rights do not depend on the outcome of a carrier claim.
To start, email orders@wickedwicksandmore.com with your order number and the issue before sending anything back. Full terms: REMORSEFUL REMEDIES (Refund Policy).
Can I cancel my order?
Request cancellation within 24 hours of placing your order and before production has started by emailing orders@wickedwicksandmore.com. Both conditions apply. An eligible cancellation receives a full refund to the original payment method.
Once production has started or the 24-hour window has passed, the applicable return terms apply. This voluntary cancellation limit does not restrict cancellation or refund rights required by law, including applicable rights if dispatch is delayed. See REMORSEFUL REMEDIES (Refund Policy).
How do I get in touch?
Email is the best way to reach me. For an order or return, use orders@wickedwicksandmore.com; for general questions, use hello@wickedwicksandmore.com. Expect a reply within 2 business days. If you have not heard back after that, follow up by email or Instagram.
All contact options are on SUMMONING SCROLL (Contact Info).
What if I want to design my own stuff?
So you think you’re better than me?? Fine. I will happily take on custom requests, to the extent possible with constraints I can’t help (materials, production process).
- Products with built-in customization (design color, text, etc.) have those fields right on the product page.
- Coaster pricing: Regular listed designs are $12 each; discontinued designs are $8 each. Unlisted drag queen, bar, and popper options are $14 each. Custom colors have no additional charge.
- Other custom work — photo-based designs, original artwork, or an inside joke for someone you love — message me first to confirm the request and price. Instagram DM or email. Tell me what you’re picturing.
Browse coasters → · Browse wall art →
So how big is this stuff anyway?
Each coaster design comes in one shape only: DC Queer Bars and Drag Queen Portrait coasters are square; all other coasters are round. Coasters are sold individually. Select your design and any applicable colors or styles, then add one coaster at a time with the quantity set to 1. Repeat to build your set.
Standard coasters and tiles:
- Squares: 4 × 4 inches
- Circles: 4-inch diameter
- Thickness: roughly ¼ inch
Wall art uses the same-sized tiles, and dimensions are listed on individual product pages. Most pieces are 8 × 12 inches, but variety is the spice of life. I also use hexagonal tiles for some pieces — those are 4.25″ at the widest point and 3.5″ tall.
Can I send them through the dishwasher or for some insane reason microwave them?
No dishwasher or microwave. Wipe your coasters with a damp cloth and dry them gently; do not soak the cork backing. Coasters are for drinks, not use as hot-pan trivets, cookware, or oven-safe items.
What if I want some bulk merch, like wholesale? (or hole-sale??)
Get in touch — but only for wholesale, you perv.
I’m a small, single-man (and I’m single, man *wink*) operation, but I can knock out batches pretty quickly once a design is created. Drag brunch, pride party, bridal/groom shower, bar reorder, gift-shop wholesale — all welcome.
- Bulk discounts at 12+ pieces.
- Steeper discounts at 25+ pieces for the bigger orders.
- I’m flexible — send me what you need (quantity, designs, timing) and I’ll put together a customized quote.
DM @wickedwicksandmore or email markets@wickedwicksandmore.com.
What is sublimation printing, and why don’t you do domination printing as well?
Sub printing uses a heat-sensitive ink. It can be printed through a modified inkjet onto specialty paper, drawn with markers, or painted onto anything with a poly coating.
The ink gets heated to 350–400°F and turns into a gas that slips through the poly coating, cools, and solidifies again — beneath a protective gloss layer. That makes scratching it pretty damn hard and fading damn near impossible.
It’s the same technique commercial mug printers use. The difference is everything I make is pressed one piece at a time, by hand.
(Domination printing’s available for a custom fee and a signed NDA.)
Where you at? Can I pickup my stuff myself?
I’m based in Bloomingdale, Northwest DC. Local pickup is free by appointment when offered at checkout. Made-to-order items use the same 5–7 business day processing time as shipped orders. I will confirm when your order is ready before we arrange pickup. Any faster turnaround must be agreed in advance.
Do you deliver?
Local delivery may be available within 2 miles of Bloomingdale. Contact me before ordering to confirm availability, timing, and any fee. Standard 5–7 business day processing applies unless we agree otherwise in advance.
How do I get the $8 coaster discount?
Save $8 for every complete group of 4 full-price coasters priced $12 or more, automatically at checkout. There is no limit per order: 4 save $8 · 8 save $16 · 12 save $24, and so on. Mix designs or repeat a favorite. Discontinued and clearance coasters do not qualify or count toward the groups. Find full-price coasters in Coaster Coven.
Do you ship internationally?
Canada is currently the only destination outside the United States. If your delivery address is elsewhere, I cannot currently accept an order for that destination.
Canadian customers are responsible for applicable customs duties, import taxes, and fees. Shipping charges and available services appear at checkout. Allow the standard 5–7 business days for processing, plus carrier transit and any customs clearance time; I cannot guarantee a customs clearance date.
Full details: DEMONIC DISPATCHES (Shipping Policy).
Can I get gift wrapping or notes?
My products are a gift in and of themselves, but why not make it extra special.
I do minimal gift options. Add a note in the order notes field at checkout, and I’ll make sure the presentation is gift-quality — including no price-divulging receipts. Any extra fee depends on the request (and my mood).
Are you actually a gay?
Sadly, yes, I am a victim of the LGBTQ entrapment campaign.
This shop is proudly 100% queer-owned and operated. No breeders involved. Learn all about me →
Can I return sale items?
Yes. Unless a listing clearly states a final-sale restriction, unused, non-custom sale items in their original condition follow the same 14-day return-request window from delivery, exchange or store-credit terms, and buyer-paid change-of-mind return shipping as other eligible items.
Custom and personalized items are not returnable for a change of mind. A sale or final-sale label does not remove your rights for damage, defects, incorrect items, non-delivery, or other remedies required by law. See REMORSEFUL REMEDIES (Refund Policy).
Give me the stuff. I want the stuff. How do I pay for the stuff?
The payment methods currently available for your order are shown at checkout. These can include major credit/debit cards and eligible accelerated wallets. Availability depends on your device, location, currency, and payment-provider eligibility. Any installment terms are shown by the provider before you agree to them.
Still got a question I missed? Summon me →